Closing your Flux account and removing the information tied to it.

1. How to ask for deletion

You can request that your account be deleted at any time. Complete the form below, or use one of the other options described on this page.

The form is hosted by Google. Information you submit through it is collected and processed through Google’s form service on our behalf, subject to Google’s terms and privacy policy. If the form does not load, open it in a new tab.

You can also ask for deletion by:

• using the account deletion option available inside the app while you are signed in; or
• emailing fluxandfeedback@fluxioy.com from the address linked to the account, or giving the username, if you can no longer access the app.

We may ask you to confirm your identity or verify the request before acting on it. Once verified, requests are processed within the timeframes the applicable law requires.

2. What happens after deletion

You lose access to the account, your profile, and the content, purchases, and benefits associated with it. We take steps to delete or de-identify the information connected with the account from active systems.

Material that other users have copied, saved, or shared further, together with copies held in archives or caches, may remain; we are not responsible for copies kept outside the service.

3. Information that may be kept

A limited amount of information can be retained after deletion where it is reasonably needed to:

• meet a legal or regulatory obligation;
• deal with fraud, abuse, or a security incident;
• resolve a dispute or enforce our agreements; or
• protect rights, property, and safety.

Retained information is kept only for as long as those purposes require. De-identified or aggregated information may also be kept.

4. Subscriptions and purchases

Deleting your account does not on its own cancel an active subscription. Cancel it separately through your Google Play account settings so that no further charges occur. Deleting the account does not create a right to refund money already paid; refunds are governed by the applicable platform or processor refund policy.

5. Starting again

A deleted account and its content may not be recoverable. Using the service again can mean creating a new account, subject to the terms.

6. Changes

If this policy is revised, we post the updated version and change the date shown at the top.

7. Contact